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Revenues and Benefits : improving processes and procedures
Friday 1st July 2016

Leapark Hotel, Grangemouth

Friday 1st July 2016

A key workshop from the IRRV 


Theme: Customer First Processes - Improving Process and Procedures with a focus on HB claim verification

If you think that you might have a problem with your processes or procedures, this workshop is for you. If you think that your verification procedures are as lean they can be, how can you be sure?

Within a revenues and benefits context this workshop provides a practical introduction to understanding how customer needs must be central to your processes/procedures.

The workshop will explore the extent to which double-handling; waste; delays; rework and over- processing are negatively affecting the customer experience. It will also look at the extent to which you might re-structure and or re-engineer your processes to optimise efficiency and value for the customer.

Case Study Topic: Identifying waste within your approach to verifying claims.

  • how do you make the best use of the latent knowledge and intelligence you have within your system(s) and those of your partners
  • what are the challenges?
  • what are your options?
  • how do you pitch your preferred options?

Within a revenues and benefits context and using the desire for more efficient and effective verification as a case study, this workshop provides a practical:

  • ntroduction into understanding value and waste demands
  • demonstration of process mapping
  • understanding of matching your capacity to your work volumes
  • iscussion on how to move from legacy Verification Framework thinking by embracing new technology and partnership working.


Course background

IRRV in Scotland is delighted to announce this important workshop. It is the fourth in a series of five that we are delivering in partnership with John Giblin.

So far some delegates have attended all the workshops, while others have dipped in and out. In any event all delegates have rated each workshop as somewhere between very good and excellent.

The workshops are in response to growing demand for more generic management training set in a revenues and benefits context and John has been commissioned to design and deliver a series of five in total. It is planned that they will be delivered separately on a rolling basis over the next 12 to 18 months. Each one is very much stand-alone and tailored around a cluster of management competences and current challenges. Additionally each one will have its own theme and case study to bring the learning to life within a current context.

Each workshop comprises a limited number of delegates to ensure full audience participation and make sure delegates get maximum benefit from the events. As well as instructor lead sessions, each has a good number of interactive sessions and syndicate exercises.

The workshops are designed for both senior managers wanting to refresh their existing knowledge as well as more junior staff, perhaps on their first management development journey. Other workshops in the series include :

  • Strategic Management and Scenario Planning
  • Operational design, panning and balanced performance management  Problem solving
  • Improving People Performance (Autumn 2016)

With many of the delegates from previous workshops already signing up, it is essential that you book you places early so that you are not disappointed.

The seminar represents excellent value for money, with seminar fees starting at only £125 + VAT. This includes lunch, refreshments, and training materials.

As places are limited, early booking is recommended.

The IRRV regrets that, under normal circumstances, delegate fees cannot be refunded. However, delegate substitutions may be made at no cost at any time prior to the Seminar, subject to these being notified to the Institute.


Every fourth place from the same organisation booked for this workshop (and made in the same booking) is entirely free of charge. Please note that, due to the demand for places, this offer applies only to the workshop detailed in this brochure. 

Download Booking Form

Any queries?
If you have any queries, please contact

Fraser Macpherson,
IRRV Development Manager,
2A Argyle Street,

Telephone/Fax – 01382 456029;

How to Book
Please download and complete the booking form and send/fax it to the address above. You may also email bookings to Full joining instructions will be sent to delegates once a booking form has been received.

As places are limited, early booking is recommended. The IRRV regrets that, under normal circumstances, delegate fees cannot be refunded. However, delegate substitutions may be made at no cost at any time prior to the Seminar, subject to these being notified to the Institute.


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