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Best practice in debt collection and recovery

A key workshop from IRRV Scotland

Leapark Hotel, Grangemouth

Wednesday 7th June 2017

Valid for IRRV CPD Points



Course background

At the request of local authorities, IRRV is running this workshop to give attendees a topical look at local authority debts and what strategies can be put in place to collect all debts owed by customers to a local authority.

Aim -  To share best practice and thinking on the issues facing local authority debt collectors. The day will be of relevance to all staff involved in the day to day administration of all revenue collection especially where debt has become aged or difficult to collect.


  • Part One – Understanding your debts

    • The different debt types

    • Understanding the collection process

    • Management Information

    • Issues affecting collections

    • Workshop – what works for you

    • Workshop feedback

  • Part Two – How to collect debt in most efficient manner Overview of the process

    • Getting the policy right

    • Implementation strategy

    • Issues and Solutions - discussion

    • Feedback

    • Questions and Answers

The day is designed to be interactive and promotes sharing of knowledge and best practice.

The Course will be facilitated by Les Robertson IRRV, who is a past Institute Scottish Association President and former Education Liaison Officer for Scotland.

Les is a respected Revenues and Benefit practitioner with over 20 years of experience in these fields.

Les is a current tutor for both Benefits Technician and Revenues Technician courses run by the IRRV, as well as being a Distance Learning Tutor and Examiner.

Value for money seminar 

The workshop represents excellent value for money, with seminar fees starting at only £125 + VAT. This includes lunch, refreshments, and training materials.

As places are limited, early booking is recommended. The IRRV regrets that, under normal circumstances, delegate fees cannot be refunded. However, delegate substitutions may be made at no cost at any time prior to the Seminar, subject to these being notified to the Institute.


Every fourth place from the same organisation booked for this course (and made in the same booking) is entirely free of charge. Please note that, due to the demand for places, this offer applies only to the course detailed in this brochure and applies to the lowest cost place.


Any queries?
If you have any queries, please contact

Fraser Macpherson,
IRRV Development Manager,
2A Argyle Street,

Telephone/Fax – 01382 456029
email -


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