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Other Items

• Scottish Benefits & Welfare Reform Conference 2017
• Council Tax Masterclass
• Practical Data Protection
• Introduction to insolvency
• Understanding Universal Credit
• Introduction to Housing Benefit and Council Tax Reduction
• Working Age Welfare Benefits
• Operational Planning and Performance Management
• Benefits Subsidy
• PhoneCoach training – Improve your collection of rents, local taxation and sundry debt - a one day workshop
• Know your Non Domestic Rates
• Optimising Automation - Getting the most from our electronic interface with DWP
• One-Day Conference from Money Advice Scotland & IRRV Scotland - New systems – but will it be all systems go?”
• Miscellaneous Income Conference 2017
• Team Building and Motivational Workshop – Revenues & Benefits
• Data Protection Update
• Optimising Automation
• Understanding Support for Housing Costs in Temporary Accommodation
• Universal Credit Full Service roll-out - the crucial issues
• Fraud and error and a focus on the extended use of RTI
• Subsidy and Audit Workshop
• Improving your Website, Customer Access Channels and social media presence
• The Scottish Revenues Symposium 2018
• Revenues and Benefits : Problem Solving and Solution Finding
• VEP – Verification of Earnings and Pensions
• Fraud and Error and Debt
• Understanding Universal Credit
• Know Your Council Tax
• Universal Credit - Challenges in Scotland 2017 and beyond
• Scottish Revenues Symposium 2017
• Team Building and Motivational Workshop – Revenues & Benefits
• Revenues and Benefits : Problem Solving and Solution Finding 2018
• Know your Non Domestic Rates
• Working Age Welfare Benefits - 2018
• Telephone debt collection workshop with PhoneCoach
• IRRV Annual Scottish Conference & Exhibition 2018
• Putting consumers at the centre of decision-making
• Council Tax Masterclass 2018
• Understanding Universal Credit
• Know your Non Domestic Rates
• Telephone debt collection workshop with PhoneCoach
• Understanding Subsidy and Audit Workshop
• Benefits & Welfare Reform Conference 2018
• Data Protection: what can and cannot be done with personal data
• Scottish NDR Conference 2017
• Know your Non Domestic Rates
• The Fraud and Error Reduction Incentive Scheme
• Know Your Council Tax
• Understanding Subsidy
• Understanding Universal Credit
• Scottish Welfare Reform Conference 2018
• Strategic Management for revenues and benefits managers
• The Impact of Insolvency
• Tackling benefit overpayments and HB debt recovery
• Keeping abreast of the Housing Benefit changes -- the latest information
• Introduction to Housing Benefit and Council Tax Reduction
• Systems Thinking
• Verification of Earnings and Pensions and Employers Trace
• Dealing with vulnerability in a revenues environment
• Scottish NDR Conference 2018
• Legal debt recovery
• Data analysis - Using your SHBE and CTR Data extracts
• Miscellaneous Income Conference 2018
• Introduction to Housing Benefit, Council Tax Reduction and Welfare Benefits
• PhoneCoach training – a one day workshop
• Appeals Conference 2017
• IRRV Annual Scottish Conference & Exhibition 2017
• Leading teams and managing people
• Improving Customer Service Workshop
• Best practice in debt collection and recovery
• Housing Benefit Masterclass
• June 2017 Valuation Seminar
• IRRV Annual Scottish Conference & Exhibition 2016
• Scottish NDR Conference
• One-Day Conference from Money Advice Scotland & IRRV Scotland
• Miscellaneous Income Conference 2016
• Scottish Benefits & Welfare Reform Conference 2016
• IRRV Scottish Local Taxation Autumn Symposium 2016
• Team Building and Motivational Workshop – Revenues & Benefits
• Universal Credit implementation and roll-out
• Local Taxation at the crossroads-The IRRV Scottish Local Taxation Symposium

Meetings