Information

Other Items

Delivering excellence : focusing on quality and eliminating waste
Friday 17th May 2019

Dowload the booking form here

Responding to requests from a number of delegates at recent events, IRRV in partnership with John Giblin has put together this valuable workshop.

If you think that you have a problem with your processes or procedures, this workshop is for you. If you think that your verification procedures are as lean they can be, how can you be sure? If you are not certain there is any value in still having RBV, come along!

This workshop provides a practical introduction to understanding how customer needs must be central to your processes/procedures. It also looks at the extensive efficiency opportunities presented by VEP - as well as some of the potential threats from VEP Alerts.

The workshop will explore the extent to which double-handling; waste; delays; rework and over-processing are negatively affecting the customer experience and driving up costs. It will also look at the extent to which you might re-structure and or re-engineer your processes to optimise efficiency and value for the customer.

In particular the workshop will provide an introduction to:

  • differentiating between value and waste demands

  • process mapping

  • matching your capacity to your work volumes

  • moving away from legacy Verification Framework thinking.

The day will also focus on:

  • how you might make best use of the latent knowledge and intelligence you have within your council

  • what are the challenges?

  • what are your options?

  • how do you pitch your preferred options?

Each session has time for questions and answers. And there will be an extended session in the afternoon for facilitated discussion. Finally, we will close the day with an open forum to discuss how the day’s learning can be practically deployed back at the office. The day will begin with coffee and registration from 9.30am and will conclude around 3.30pm to 3.45pm. A full agenda will be available to registered delegates before the event.

This seminar represents excellent value for money, with seminar fees starting at only £145 + VAT. Every fourth place from the same organisation booked for this workshop (and made in the same booking) is entirely free of charge.

Dowload the booking form here

Meetings

Introduction to Housing Benefit and Council Tax Reduction

Tuesday 22nd October 2019

More

Delivering excellence by proper performance and people management

Friday 25th October 2019

More

Know your Non Domestic Rates

Tuesday 29th October 2019

More

Working age Welfare Benefits – a key workshop

Tuesday 5th November 2019

More

Facing the challenges : IRRV Annual Scottish Benefits & Welfare Reform Conference 2019

Wednesday 6th November 2019

More

Changing the dial – are we there yet? A Major One-Day Conference from Money Advice Scotland and IRRV Scotland

Friday 8th November 2019

More

Legal debt recovery : a one day professional meeting from IRRV Scotland

Tuesday 12th November 2019

More

Team Building and Motivational Workshop – Revenues & Benefits

Wednesday 13th November 2019

More

MISCELLANEOUS INCOME CONFERENCE 2019 - Sundry Debt collection into the 2020s

Thursday 14th November 2019

More

Data Protection : obligations, compliance, rights, data sharing and Brexit

Tuesday 19th November 2019

More

Dealing with vulnerability and suicidal disclosures in a revenues environment

Wednesday 20th November 2019

More

Subsidy, Utilising Assets and Debt Recovery

Friday 29th November 2019

More

Delivering excellence by focussing on quality and eliminating waste

Friday 13th December 2019

More