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The Scottish NDR Conference 2019
Friday 21st June 2019

 

The Scottish NDR Conference 2019

Friday 21st June 2019

The Institute ran a very well-attended and informative annual NDR conference in Grangemouth on 21st June.

You can download speaker slides here :

Gary Smith

Lee McKenna

Gordon Mole

Ken McCormack

Meetings

Tackling Poverty Conference - the role for revenues and benefits teams

Wednesday 15th April 2020

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Personal insolvency – and the Debt Arrangement Scheme - a one day training event from IRRV Scotland

Thursday 16th April 2020

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Motivation, well-being and team building – for Revenues & Benefits staff

Wednesday 22nd April 2020

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IRRV Scottish Association AGM 2020

Thursday 23rd April 2020

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Introduction to Housing Benefit and Council Tax Reduction

Wednesday 29th April 2020

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Complaints handling and the SPSO complaints procedure

Tuesday 5th May 2020

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Dealing with difficult customers – for Revenues & Benefits staff

Wednesday 6th May 2020

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Working age Welfare Benefits

Tuesday 12th May 2020

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Lessons to learn about Digital Design - A cutting edge course from IRRV Scotland - targeted at revenues and benefits managers and team leaders

Tuesday 26th May 2020

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Council Tax New Masterclass and Case Studies Workshop

Wednesday 27th May 2020

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Telephone debt collection workshop with PhoneCoach®

Thursday 28th May 2020

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Introduction to Local Government Finance

Tuesday 2nd June 2020

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Data analysis – Using your SHBE and CTR Data extracts

Tuesday 9th June 2020

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Legal debt recovery : a one day professional meeting from IRRV Scotland

Tuesday 16th June 2020

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Freedom of Information - Public access to recorded information

Tuesday 23rd June 2020

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