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Delivering excellence by focussing on quality and eliminating waste
Friday 13th December 2019

  • IS YOUR APPROACH TO GATHERING INFORMATION AS GOOD AS IT COULD BE?

  • DO YOU STILL NEED RISK BASED VERIFICATION (RBV)?

  • WORRIED ABOUT, DELAY, DUPLICATION & DOUBLE-HANDLING WITHIN YOUR PROCESSING?

  • IS YOUR APPROACH TO VEP HELPING AND IN PARTICULAR, IS YOUR APPROACH TO MANAGING FLUCTUATING EARNINGS CONSISTENT AND SUSTAINABLE

For a booking form please click here

PLEASE NOTE NEW DATE

  • IS YOUR APPROACH TO GATHERING INFORMATION AS GOOD AS IT COULD BE?

  • DO YOU STILL NEED RISK BASED VERIFICATION (RBV)?

  • WORRIED ABOUT, DELAY, DUPLICATION & DOUBLE-HANDLING WITHIN YOUR PROCESSING?

  • IS YOUR APPROACH TO VEP HELPING AND IN PARTICULAR, IS YOUR APPROACH TO MANAGING FLUCTUATING EARNINGS CONSISTENT AND SUSTAINABLE

I write to remind you that, responding to requests from a number of delegates at recent events, IRRV, in partnership with John Giblin has put together this valuable workshop.

If there is too much year left at the end of your budget, this workshop is for you. If you think that you have a problem with your processes or procedures, this workshop is for you. If you think that your verification procedures are as lean they can be, how can you be sure? If you are not certain there is any value in still having RBV, come along.

This workshop provides a practical introduction to understanding how customer needs must be central to your processes/procedures. It also looks at the extensive efficiency opportunities presented by VEP. As well as some of the potential threats from VEP alerts.

The workshop will explore the extent to which double-handling; waste; delays; rework and over-processing are negatively affecting the customer experience and driving up your costs. It will also look at the extent to which you might re-structure and or re-engineer your processes to optimise efficiency and value for the customer.

In particular the workshop will provide an introduction to:

  • Differentiating between value and waste demands

  • process mapping

  • matching your capacity to your work volumes

  • moving away from legacy Verification Framework thinking

The day will also focus on:

  • how you might make best use of the latent knowledge you have within your council

  • what are the challenges?

  • what are your options? And how you might pitch your preferred option

  • how do you pitch your preferred options?

Each session has time for questions and answers. And there will be an extended session in the afternoon for facilitated discussion. Finally, we will close the day with an open forum to discuss how the day’s learning can be practically deployed back at the office.

The day will begin with coffee and registration from 9.30am and will conclude around 3.30pm to 3.45pm.

A full agenda will be available to registered delegates before the event.

This seminar represents excellent value for money, with seminar fees starting at only £145 + VAT. Every fourth place from the same organisation booked for this workshop (and made in the same booking) is entirely free of charge.

For a booking form please click here

Meetings

Subsidy, Utilising Assets and Debt Recovery

Friday 29th November 2019

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Know your Council Tax

Monday 9th December 2019

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Delivering excellence by focussing on quality and eliminating waste

Friday 13th December 2019

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