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Understanding Universal Credit – fully updated for 2020
Tuesday 17th March 2020

For the booking form please click here

At the request of local authorities, IRRV is running this workshop to give attendees an in-depth overview of Universal Credit and the detail that local authority, housing association and other key staff require to know. It is fully updated for 2020 to ensure the latest UC information is included.

The workshop is ideally suited to staff who are required to have a better understanding of Universal Credit. It is also suited to the wider benefits and welfare sector involved in assisting or advising those who have, or need, to claim Universal Credit.

The programme includes:

  • What is Universal Credit?

  • Conditions of entitlement

  • Gateway conditions

  • Monthly award – assessment period

  • How UC is calculated with worked examples

  • Applying for Universal Credit

  • Changes in circumstances and how they affect UC

  • Mixed Age couples and Universal Credit

  • Transferring existing customers onto UC - Transitional Protection – the current DWP plan

  • Alternative Payment Arrangements – Scottish Choices

  • Claimant Commitment/Sanctions

  • Deductions from UC

  • Review, questions and closure

The day is designed to be interactive and promotes sharing of knowledge and best practice. The course will be facilitated by Paula Doherty. Paula is a leading benefits practitioner, the IRRV Scottish Association Vice President and Education Liaison Officer for Scotland. She is also Chair of the IRRV Welfare Reform Consortium.

The workshop represents excellent value for money, with seminar fees starting at only £165 + VAT. Every third place from the same organisation booked for this course (and made in the same booking) is entirely free of charge. This is an improvement on the traditional free places offer for training events and will feature throughout 2020 as a special offer to delegates.

For the booking form please click here

Meetings

Data analysis – Using your SHBE and CTR Data extracts

Wednesday 25th November 2020

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Dealing with difficult customers – for Revenues & Benefits staff

Thursday 26th November 2020

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Topical workshop : DWP’s Housing Benefit Accuracy initiative and an update on all issues around fraud and error

Friday 27th November 2020

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Lessons to learn about Digital Design - A cutting edge course from IRRV Scotland - targeted at revenues and benefits managers and team leaders

Monday 30th November 2020

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Post COVID-19 Telephone Debt Collection Workshop

Thursday 3rd December 2020

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Council Tax New Masterclass and Case Studies Workshop

Friday 4th December 2020

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Challenges and solutions in difficult times

Thursday 10th December 2020

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