Scottish Benefits & Welfare Reform Conference 2017

Wednesday 22nd November 2017
The Lighthouse, Mitchell Lane, Glasgow

Delivering Benefits and Welfare Reform in 21st Century Scotland

IRRV in Scotland is delighted to announce the return of the Scottish Benefits and Welfare Reform Conference.

This is a major event in the Institute’s calendar and an excellent opportunity for senior benefits practitioners and their staff to hear about the key issues affecting the administration of Housing Benefit and Council Tax Reduction in Scotland.

The event has, at the request of delegates, been substantially updated. It is now a one- day non-residential event, which means a significant reduction in delegate fees, resulting in this event being one of the most competitive benefits and welfare reform events.

It is being held in central Glasgow in The Lighthouse – Scotland’s Centre for Design and Architecture - on Wednesday 22nd November 2017. We are pleased to again be holding an accompanying exhibition, allowing delegates to have the opportunity to visit companies specialising in areas of interest to them.

With hugely significant changes to the benefits system being implemented, the IRRV is pleased to advise of a very strong field of speakers and an extremely comprehensive programme of topics at this year’s Scottish Benefits and Welfare Reform Conference.

The Benefits Conference for Scottish practitioners : This is the key event in Scotland for all practitioners with an interest in the effective management of the Housing Benefit & Council Tax Reduction Service. The Conference is, in particular, aimed at:

  • Benefits Managers and other senior benefits staff, including Team Leaders
  • Members of Housing Benefit & Council Tax Reduction Teams
  • All who provide welfare rights and benefits advice, both in the voluntary and local government sectors
  • Housing providers in the local government, RSL and private sectors
  • Corporate Fraud staff and also audit staff with responsibility for auditing the Benefits function
  • Other finance and housing department staff with an interest in current issues in welfare and housing support

The Conference also represents excellent value for money, with seminar fees starting at only £175 + VAT.

Conference Programme 

  • We are pleased to advise of a very strong field of speakers and topics covered this year.
  • Subjects covered include:
  • Keynote Opening Address – Key Challenges facing benefits administration and the delivery of welfare reform
  • Updates from the DWP team - Progress on Welfare Reform; the delivery of Universal Credit; RBI/WURTI, Debt; fraud referrals and DWP/LA joint fraud investigations
  • DHPs and dealing with discretion
  • Devolved social security update
  • Supporting household most impacted by welfare reform
  • The future of Council Tax Reduction
  • Robotics – the future? Implementing technology to automate processes – a case study
  • Planning and implementing a Right Benefit Programme – overpayments and HB debt recovery

Any queries?

If you have any queries, please contact

Fraser Macpherson
IRRV Manager
2A Argyle Street
Telephone/Fax – 01382 456029
email -

How to Book

Please complete the booking form and send/fax it to the address above.   You may also e-mail bookings to   Full joining instructions will be sent to delegates once a booking form has been received.  

As places are limited, early booking is recommended.   The IRRV regrets that, under normal circumstances, delegate fees cannot be refunded.   However, delegate substitutions may be made at no cost at any time prior to the Seminar, subject to these being notified to the Institute. 

Please note that every 4th delegate from the same organisation comes entirely free of charge.


Any queries?
If you have any queries, please contact

Fraser Macpherson,
IRRV Development Manager,
2A Argyle Street,

Telephone/Fax – 01382 456029
email -


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